Event Kick Off. Beverages and nibbles provided. 

Tony Hou, CEO & Founder of Moustache kicks off the event with a welcome message.

New Zealand brands have put in the hard yards growing their lists - now it’s time to turn that audience into long term, loyal customers. In this 45 minute workshop, Klaviyo will share how to move beyond BFCM with strategies that keep customers engaged and drive lasting ROI.

Klaviyo will explore how to:
· Design programs that turn one time buyers into repeat customers
· Use an omni-channel approach to streamline campaign creation and boost efficiency
· Apply practical tactics to strengthen relationships, increase loyalty, and build sustainable growth in 2025 and beyond

Discover how AI is revolutionising retail, enabling brands to work more efficiently, to deliver exceptional customer experiences, and achieve significant growth. Learn how Shopify integrates AI to give your business a real edge.

All-day refreshments including lunch and drinks. 

NZ Post’s eCommerce Market Sentiment Report remains a key resource for understanding shifting shopper behaviours and expectations. In this keynote, Chris Wong, GM Business, will share highlights from the 2025 report, including a deep dive into delivery pricing strategies to attract and retain customers.

Chris will also present the latest eCommerce data and emerging trends to help retailers prepare for the peak shopping season and drive growth through the rest of 2025.

· Why AI matters: Save 20% of your time, grow revenue by 10%
· Real examples of how brands are using AI today
· A simple framework: What’s worth your time vs. what’s not
· Prompts and tools that deliver ROI
· Ethics & privacy - what every business needs to know
· 90-day action plan to start fast and scale smart

Tony from Moustache Republic sits down with Clive from AS Colour to discuss the brand’s journey from New Zealand to the world stage. Together, they’ll explore the opportunities and challenges of international expansion - from building the right online experience to navigating logistics, markets, and customers across borders.

Expect real stories, lessons learned, and practical insights for any business looking to grow beyond its home market.

Join Dean, Co-Founder of sustainable brand Nakie, in conversation with Liam, Co-Founder & CEO of Instant, as they unpack how AI is reshaping retention marketing. Dean will share Nakie’s journey, removing the guesswork and unlocking significant growth with AI-driven strategies.

Beverage and snack break

The race to the bottom through heavy discounting has left many brands questioning whether sales events like BFCM are still worth it. In 2025, holiday shopping is a year round activity, and winning customers requires more than margin-eroding markdowns.

Join Klaviyo, alongside Laura Good, head of brand at LEO LIN, for a thought provoking discussion on how to move beyond the discount spiral and build lasting customer value.

Retail is evolving faster than ever, and customer expectations are higher than ever. What’s the real difference between omnichannel and unified commerce, and why does it matter now? Join Sophie, Joseph and Ben as they explore how unified commerce drives loyalty, efficiency, and growth.

Our MC, Laura , will close the day by highlighting the key themes and insights shared, leaving you with clear takeaways and inspiration to put into practice.

Join us for drinks and tasty bites next door from 4.15pm until late.